← Back to LeadMonitor

Privacy Policy

Last updated: April 30, 2026

Overview

LeadMonitor ("we", "us", "our") provides a web application and Chrome browser extension that monitors Reddit subreddits and Facebook groups for posts that match your business criteria. This policy explains exactly what data we collect, how we use it, and your rights.

Data We Collect

Account Information

When you create an account we collect your name, email address, and a hashed password. We never store your password in plain text.

Business Profile

To power lead matching and reply generation you may optionally provide a description of your business, service keywords, and a reply profile (your role, services offered, location, experience, and a call-to-action). This information is stored on our servers and used solely to match posts and generate suggested replies on your behalf.

Monitor Configuration

We store the subreddit names and Facebook group identifiers you add as monitors, along with any custom matching criteria or keywords you configure.

Scraped Post Content

The Chrome extension reads publicly visible post text from the Reddit subreddits and Facebook group pages you have configured as monitors. Specifically:
  • Reddit: post titles, body text, author usernames, and post URLs are fetched from Reddit's public JSON API. No login credentials are used or stored.
  • Facebook: post text visible to your account is read from group pages while the extension is active. We do not read private messages, your personal profile, or content outside of the groups you monitor.
Post content is sent to our servers to be evaluated by our AI matching system. Content that does not match your criteria is discarded and not stored.

Lead and Notification Records

When a post matches your criteria we store the post URL, a snippet of the post, the match confidence score, and any AI-generated suggested reply. We also store a record of notifications sent to you (email or SMS).

Usage Data

We collect basic operational data such as when scans run and whether notifications were delivered successfully. We do not use third-party analytics trackers.

Payment Information

Subscription payments are processed by Stripe. We store only your Stripe customer ID and subscription status — we never see or store your full card number.

How We Use Your Data

  • To scan Reddit and Facebook for posts matching your criteria
  • To generate AI-powered match assessments and suggested replies
  • To send you email and SMS notifications when leads are found
  • To process subscription payments via Stripe
  • To respond to support requests

We do not sell your data to third parties. We do not use your data for advertising.

Chrome Extension — Permissions and Data Access

The LeadMonitor Chrome extension requests the following permissions:
  • reddit.com — to fetch new posts from subreddits you monitor via Reddit's public JSON API
  • facebook.com — to read post text from Facebook group pages you are a member of and have added as monitors
  • leadmonitor.net — to send post data to our servers and retrieve your monitor configuration and any pending actions
  • storage — to save your API key locally in the browser so you don't have to re-enter it
  • alarms — to schedule periodic background scans according to your plan's scan interval
  • tabs / scripting — to open Facebook group pages in the background for scanning and to inject the content script that reads post text

The extension reads post content only from reddit.com and facebook.com pages you have explicitly configured as monitors. It does not read your browsing history, passwords, or any content on other websites.

Data Sharing and Third-Party Services

We use the following third-party services to operate LeadMonitor. Post content and your business profile may be transmitted to these services as described:

We do not sell or share your data with any other third parties.

Data Retention

Scraped post content, matched leads, and notification records are stored for as long as your account is active. You can delete individual leads from your dashboard at any time. If you close your account, all associated data is permanently deleted within 30 days.

Security

All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. We take reasonable technical measures to protect your data, but no internet transmission is completely secure.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at contact@leadmonitor.net. If you are located in the EU, UK, or Australia you also have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this policy from time to time. We will notify you by email if we make material changes. The date at the top of this page always reflects when it was last updated.

Contact

Questions about this policy? contact@leadmonitor.net